Shipping & Returns

Find delivery timelines, shipping coverage, return eligibility, and what to expect after a return is received. We aim to keep the process clear, fair, and easy to follow.

Need help with an order? Visit Contact or review User Manual.

This page provides information about shipping, delivery timeframes, and our return process. Please review the sections below before placing an order or initiating a return.

Quick Links

Shipping

Shipping Policy

Delivery estimates, processing time, and tracking basics.

Learn more in Shipping Policy

For general questions, you can also visit Support.

Returns

Return & Refund Policy

Eligibility, timelines, and what to prepare before sending anything back.

Learn more in Return & Refund Policy

If you’re unsure, check FAQ first.

Shipping

Processing time

We prepare orders as quickly as possible after payment confirmation. Most orders are processed within 1–3 business days (excluding weekends and public holidays).

Delivery time depends on destination, carrier conditions, and local service availability. Delivery estimates shown at checkout are not guaranteed.

Tracking

Shipping & Tracking

Once your order ships, tracking information will be sent to the email address used at checkout.

  • Tracking can take time to update after the first scan.
  • If you can’t find the email, check spam/junk folders.
  • Need help? Contact us via Contact.
Order changes

Address updates

If you need to correct a shipping address, please contact support as soon as possible.

  • We can’t guarantee changes once an order is already in transit.
  • For the fastest help, include your order number if available.
  • Support entry: Support.

Damaged or missing items

If your package arrives damaged, or if items appear missing, please contact our support team promptly with clear photos of the outer box and the contents.

To understand what should be included in the box, you can cross-check the MITHLUX S2 Pulse User Manual.

Returns & Exchanges

If you are not satisfied with your purchase, you may be eligible for a return or exchange in accordance with the conditions outlined in our policy pages.

Eligibility

Return eligibility overview

  • Items must meet the conditions listed in Return & Refund Policy.
  • Please include original packaging, accessories, and documentation when required.
  • Return requests must be submitted within the specified return window.

Warranty coverage details are described in Warranty Policy.

How it works

How to start a return

  • Contact support first: Contact.
  • Include your order number (if available) and a clear description of the issue.
  • Do not send items back without prior authorization.

Many quick questions are answered in FAQ.

Non-returnable items

Certain items may not be eligible for return due to hygiene or safety reasons. Please refer to the detailed conditions in Return & Refund Policy.

Need More Help?

If you still have questions, our support team is here to help. To assist you faster, please include your order number (if available), a clear description of the issue, and photos/videos when applicable.

Start here: Contact Support. You can also browse Support for quick links.

Learn more

Support
Support overview

The fastest path to manuals, FAQs, shipping info, and help.

MITHLUX S2 Pulse User Manual

Operating steps, key warnings, care, and troubleshooting.

FAQ

Quick answers to the most common usage and maintenance questions.

Contact

Need help? Send your order info and we’ll guide you.

Use safely
Safety & Usage

Step-by-step habits: prep, patch test, pacing, and technique.

Safety & Suitability

Who should avoid IPL and when to pause or stop.

Skin & Hair Guide

Check skin tone and hair color suitability before you begin.

Aftercare & Results

What to expect after sessions and how results typically progress.

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