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User Manual

Access digital manuals, setup guidance, usage instructions, and care information.

FAQ

Find quick answers about usage, safety, suitability, and maintenance.

Safety & Suitability

Read general precautions and suitability guidance for safer, more comfortable use.

For best results, always follow the recommended routine and stop use if you experience unexpected discomfort.

Orders & Shipping

Shipping & Tracking

Learn about shipping methods, delivery timeframes, and tracking details.

Returns & Exchanges

Review eligibility and the return/exchange process before sending anything back.

Need More Help?

If you still have questions, contact our support team. To help us assist you faster, please include your order number (if available), a clear description of the issue, and photos/videos (if applicable).

Support Hours

Monday – Friday
9:00 AM – 6:00 PM (UTC)
We reply as quickly as possible during support hours. For complex issues, please include clear photos/videos to speed up resolution.

Our Commitment

MITHLUX products are designed for at-home aesthetic care and everyday convenience. We continuously improve our products, documentation, and support resources to help you use your device with confidence.

Thank you for choosing MITHLUX.

Recommended resources

Practical guides to help you get answers quickly — before you contact support.

Start here (new users)

Understand how IPL works and what to expect from a consistent routine.

Explore IPL Basics

Safety & usage rules

Patch tests, session spacing, and simple habits that reduce user errors.

Learn more in Safety & Usage

Skin & hair suitability

Check whether IPL is suitable for your skin tone and hair color.

View Skin & Hair Guide

Energy levels & area plan

Choose a comfortable starting level and match energy to each body area.

See 6 energy levels + area guide

Aftercare & results

What’s normal after sessions, how progress typically appears, and aftercare tips.

Read Aftercare & Results

Manual & quick answers

For operating steps and the most common questions in one place.

Open User Manual · Browse FAQ