Return & Refund Policy

This Return & Refund Policy explains the conditions under which returns, refunds, and replacements are handled for purchases made on www.mithlux.com. By placing an order, you agree to the terms outlined below.

Last updated: December 21, 2025

1. Eligibility for Returns

We accept return requests within 30 days of delivery, provided that the item meets the conditions described below.

• The item must be returned in its original packaging.
• All accessories, manuals, and included components must be returned.
• The product must not show signs of misuse, modification, or damage beyond normal handling.

2. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

• Products returned after the 30-day return window.
• Items damaged due to improper use or failure to follow instructions.
• Items marked as final sale or non-returnable at the time of purchase.

3. Return Process

To initiate a return, please contact our support team with your order number and a brief description of the issue. Do not send items back without prior authorization.

Returns sent without authorization may not be processed.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be issued to the original payment method.
• Processing time for refunds may vary depending on your payment provider.
• Shipping fees are non-refundable unless otherwise required by law.

5. Replacements

If you receive a defective or damaged product, we may offer a replacement instead of a refund, depending on the situation and product availability.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a confirmed defect or shipping error on our part.

7. Late or Missing Refunds

If you have not received a refund after approval, please check with your bank or payment provider first. Processing times can vary.

If you still have questions, contact our support team for assistance.

8. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page, with the “Last updated” date revised accordingly.