Shipping Policy

This Shipping Policy explains how orders placed on www.mithlux.com are processed, shipped, and delivered. By placing an order, you agree to the terms outlined below.

Last updated: December 21, 2025

1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Processing time does not include shipping or delivery time.
• Orders are not processed or shipped on weekends or public holidays.

2. Shipping Destinations

We currently ship to select countries and regions. Availability may vary depending on your location, local regulations, and carrier limitations.

If your location is not supported at checkout, shipping to that destination is not currently available.

3. Shipping Methods & Carriers

Shipping methods and carriers are selected automatically or displayed at checkout based on your delivery address. We work with reputable third-party logistics providers to ensure reliable delivery.

• Standard shipping
• Expedited shipping (if available)

4. Estimated Delivery Time

Estimated delivery times are shown at checkout and are provided for reference only. Actual delivery times may vary due to factors beyond our control, including customs clearance, carrier delays, weather conditions, or peak shipping seasons.

Estimated delivery timeframes do not constitute a guarantee.

5. Shipping Fees

Shipping fees are calculated at checkout based on your location, shipping method, and order details. Any applicable fees will be clearly displayed before you complete your purchase.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We do not control or estimate customs-related charges and cannot be held responsible for delays caused by customs processing.

7. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available. Tracking updates may take time to appear depending on the carrier.

8. Address Accuracy

• Please ensure your shipping address is complete and accurate at checkout.
• We are not responsible for delays or losses caused by incorrect or incomplete address information.
• If an order is returned due to address issues, reshipping fees may apply.

9. Lost or Delayed Shipments

If your shipment appears delayed or lost, please contact our support team with your order number. We will assist in investigating the issue with the carrier.

Delivery timelines depend on third-party carriers and are outside our direct control.

10. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be reflected on this page, with the “Last updated” date revised accordingly.